Why your design agency needs a ghostwriter

Full of strong opinions, but short on time to articulate them?

At its best, design is a thoughtful, considered profession as much driven by bold ideas as aesthetics. And as a cursory dip into ‘design Twitter’ will attest, there’s no shortage of opinions in this business.

But be honest. How often do those opinions become part of a joined-up, effective content strategy for your agency to win new clients?

Read more: Why your design agency needs a content strategy

Whether selling a bold solution to a wary client or crafting a brand strategy to win over sceptical consumers, designers are in the persuasion game. But current client demands come first. Getting thoughts down on paper in a coherent way takes time to do properly. And you need to do it properly.

It’s no use forcing out opinions for the sake of it. If it’s not your authentic standpoint, what’s the point? You need to find an engaging, relevant angle that sheds light on how you work, how you think, what makes you unique.

If all this sounds familiar, but you struggle to prioritise getting it done, I can help you articulate a client-winning thought-leadership strategy – including persuasive content that’s ghostwritten in your agency’s voice.

My editorial background helps me get to the heart of your story quickly, and craft a convincing narrative pitched at your target reader. And whether it’s a one-off piece on a particular theme, or a big-picture content strategy that runs for months, it begins with an in-depth, face-to-face chat.

This is a great opportunity not only to gauge what your opinions and attitudes are, but how you express them – from general style and mood to particular turns of phrase. Tone of voice is a crucial part of any branding toolkit for your clients, so why neglect your own?

Once we agree on an angle, tone and format, I’ll collaborate closely with you to get the content spot-on.

So what does this look like in practice?

I worked with the Red Setter team on a provocative thought-leadership article about ‘brand euthanasia’ for their client B&B Studio, to fuel its reputation for empowering disruptive, forward-thinking challenger brands.

Marmite: B&B’s example of a heritage brand that has stayed relevant. Image credit: City AM

In the firing line: lazy, slow-moving brands that have lost their relevance, but are kept on life-support by empty ‘brand refreshes’ and nostalgia.

Fuelled by expert insights and contentious opinions from B&B’s senior team – including bylined strategy director Lisa Desforges – the short, punchy ghostwritten article was placed by Red Setter in City AM’s opinion section.

Case study: B&B Studio on brand euthanasia

I also helped Studio Output produce a long-form piece to reflect its new strategic positioning: the agency helps brands to adapt and thrive in a connected world.

Following an in-depth briefing session with the senior team, I worked closely with ECD Rob Coke to express the agency’s sector-leading creative approach in written form – using three case studies to show it in action.

Case study: Studio Output’s strategic repositioning

Looking forward to 2020, I’m collaborating with three very different UK agencies on their longer-term strategic content plans, which will start rolling out in the coming months. More on that in due course.

Need help turning your in-house expertise into client-winning thought leadership?

Repositioning Computer Arts to appeal to pro designers

I led a major redesign of Computer Arts in 2013, two years after launching its premium sister title.

From its ’90s origins as a tutorial magazine for hobbyists, my content strategy completed the brand’s transition into a reputable industry title pitched squarely at professional designers and agencies.

Five special issues of Computer Arts from 2014. Image credit: Future

Step-by-step tutorials were replaced with peer-to-peer project ‘diaries’ going behind-the-scenes on live client briefs, to reveal how top agencies solve familiar creative challenges.

With a bold new tagline – Design Matters – the repositioned CA delivered thought-provoking opinions, in-depth industry insights and fresh creative inspiration every month. This included a long-running series of exclusive video documentaries, filmed behind-the-scenes at the UK’s top agencies.

Read more: Why your design agency should invest in video

At the height of the digital publishing boom, the redesign featured a fully-bespoke, interactive iPad edition that went on to win Best Art & Design Magazine three years running at the Digital Magazine Awards.

And to elevate the premium feel of the print edition, innovative covers produced in collaboration with leading print finishing specialist Celloglas brought creative concepts to life in playful and compelling ways, celebrating the unique tactile potential of print.

Four special issues of Computer Arts from 2015. Image credit: Future

These included glow-in-the-dark, heat- and light-reactive inks, scratch-off latex, diffuser foils, textured embossing, playful die-cuts and more.

Watch now: Making-of videos of CA’s special covers

The strategic repositioning of Computer Arts proved crucial for the launch of the Brand Impact Awards in 2014, which has gone on to become an unmissable fixture in the professional awards calendar.

I edited CA until 2018. During this period I also launched the UK Studio Rankings – an annual peer reputation survey of the country’s top design agencies – which I continue to manage as an independent consultant.

“Nick’s enthusiasm for the re-imagining of Computer Arts was infectious. His unwavering desire to put the needs of the audience at the heart of every decision was truly heartening, and a key reason the project was a huge success.”

Declan Gough – then head of Creative & Design Group, Future

Launching a collectable, high-end design title

As launch editor for Computer Arts Collection, I developed a content strategy to appeal to senior design professionals, shifting industry perceptions and moving the CA brand into the competitive set of Creative Review.

The first four issues in Computer Arts Collection volume one (2012). Image credit: Future

This paved the way for the major redesign of Computer Arts in 2013, and ultimately the successful launch of the Brand Impact Awards in 2014.

Packed with insight and inspiration from the global design industry, CA Collection was pitched as the definitive guide to six core topics: graphic design, typography, illustration, branding, photography and advertising.

Each issue included an in-depth report on the latest macro and micro trends affecting each creative discipline, produced exclusively for CA Collection by top creative consultancy FranklinTill.

The first three issues in Computer Arts Collection volume two (2013). Image credit: Future

The lynchpin of the strategy was to treat ‘practical’ content in a totally new way, giving creative professionals unprecedented access to how peers at different agencies solve familiar creative challenges.

In place of step-by-step ‘tutorials’ was an innovative special project section, guest-edited by a different agency every issue. Over 48 pages, the guest-editing agency detailed their creative process from initial idea, through development and into production – including exclusive behind-the-scenes video diaries documenting their progress.

Read more: Why your design agency should invest in video

To celebrate the tactile beauty of print, the series showcased a wide range of innovative production techniques – including internal fluoro spot-colours, gatefolds, detachable bound-in prints and fold-out posters.

Promo pack for CA Collection’s launch issue, sent to a hand-picked selection of agencies. Image credit: Future

Launched in 2011, CA Collection comprised two collectable six-part volumes, after which many of the principles behind its content strategy were ultimately incorporated into the 2013 redesign of the parent brand.